Frequent Asked Questions
FAQ - AllGoods Co.
Welcome to the AllGoods Co. FAQ page. Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more.
If you need further assistance, feel free to reach out to us at allgds.store@gmail.com.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Orders within the United States typically arrive within 7–14 business days. International orders may take 14–31 business days, depending on your location and local customs processing.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping! Shipping times will vary depending on your destination.
Q: When will my order ship?
A: Most orders are processed and shipped within 2–5 business days. You’ll receive a shipping confirmation email once your order is on its way.
Q: How can I track my order?
A: As soon as your tracking number is available, we’ll send it to you by email. You can check your shipment’s status anytime on our Track Your Order page.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Customers are responsible for return shipping unless the item is defective or incorrect.
Q: How do I start a return?
A: Please email allgds.store@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
Q: Do you offer refunds?
A: Yes. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 3–5 business days for the refund to process after approval.
Q: Can I exchange an item?
A: We don’t offer direct exchanges. If you want a different item, please return the original for a refund and place a new order.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods listed at checkout.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, contact us immediately at allgds.store@gmail.com. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
Q: My order is taking longer than expected. What should I do?
A: If it’s been longer than the estimated delivery time, please check your tracking status on the Track Your Order page or contact us directly for support.
🛍️ Products & Availability
Q: Are your products high quality?
A: Absolutely. At AllGoods Co., we carefully select and quality-check every item we sell to ensure you receive great value and long-lasting quality.
Q: What if the item I want is out of stock?
A: Popular items may sell out quickly, but we do restock often. If something you love is out of stock, feel free to email us—we can notify you when it’s available again.
Q: I received a damaged or incorrect item. What should I do?
A: We sincerely apologize for any issues. Please email us within 7 days of delivery with photos and your order number, and we’ll make it right as quickly as possible.
📨 Contact & Support
Q: How can I contact customer support?
A: You can reach our support team anytime at allgds.store@gmail.com. We typically respond within 24–48 hours during business days.
Q: Do you have a customer service phone number?
A: At this time, we offer customer support primarily by email to ensure clear and efficient assistance. We’re always happy to help you as quickly as possible.
Still have questions? We’re here to help.
Visit our Contact Us page or email us directly at allgds.store@gmail.com.